SHIPPING/ RETURNS/ WARRANTY
SHIPPING/ RETURNS/ WARRANTY
We Ship Monday to Friday Daily.
Regular Post: 3-7 Business Days Australia Wide, Tracking Approved.
Express Post: 1-2 Business Day(s) Australia Wide, Tracking Provided.
Orders will be processed In the order they are received Online, Orders placed after 11AM will be shipped the following day.
Packages lost in transit will be replaced if the Package has no signature recorded on delivery, the Package has a correct delivery address or you have NOT selected safe drop as a shipping method.
When/ If Australian Post identifies your package as Lost – Your package contents will be re-shipped with replacement products. Please contact us at VapeMecca in regards to any queries you have with shipping or orders placed with us.
If a warranty/ return is needed please contact the store first to see if there could be a simple fix with the device that was purchased as we will tirelessly work to fix the problem or issue and a replacement under warranty if needed. Warranty claims are valid for 3 months, as long as no user damage has occured to the device and the device’s original box and contents have been kept, we do not offer warranty for any items after a 3 month period from date of purchase. We accept returns for any goods that are dead on arrival including mods, starter kits and tanks, returns postage is paid by the customer. If the order’s contents are no longer in stock, we may replace it with an item of equivalent value or gift card of equal value. (WE DO NOT ISSUE WARRANTY OR REPLACEMENTS FOR CHANGE OF MINDS ON JUICES OR E-LIQUID PRODUCTS THIS INCLUDES BATTERIES AND ACCESSORIES OR DEVICES INCLUDING IF DAMAGED DUE TO HUMAN ERROR)
VapeMecca offers 3 months warranty on all devices, this does not include:
- Damage of a product resulting from negligence, misuse or improper storage
- Damage of a product resulting from user modification of the product
- Damage caused by natural disaster
- Products with external signs of damage
- Theft or loss of the product (including loss in transit)
- E-liquid, or damage caused by e-liquid
- Damage to a product caused by a faulty battery
Products Covered By Warranty:
- Starter Kits
- Regulated Mods
- Tanks/ Atomizers
- Tool Kits
Products not covered by warranty:
- Accessories (for example, glass, drip tip etc. except in the case of a manufacturing defect)
- E-liquids and concentrate (As our e-liquids and concentrates contain food grade ingredients and are considered a consumable product, we do not allow returns or exchanges other than in the case of a manufacturing defect. We can’t guarantee that you’ll love every drop – taste is subjective, everybody is different, and we cannot offer a replacement or refund for any e-liquid or concentrate on the basis of your personal preferences alone.)
- Coils, Cotton, Wick, and Wire (As these items are considered consumable and will degrade with use over time, the warranty period for these items does not apply once the items have been removed from their original packaging and put to use)
- Micro USB Charging Ports. We strongly encourage you to use external battery chargers for your devices. This is the safest form of charging for EXTERNAL battery Devices for INTERNAL battery devices charge the device appropriately using the correct USB cable and USB port.